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Why​ ​Our​ ​Customers​ ​Love​ ​Us

Put simply, customer satisfaction is our objective. The TestoChecker Customer Support Team like to say we take the stress out of the test’, as that is exactly our aim.

A quick peek at the Google reviews TestoChecker receives will reveal exactly what our customers think of us so far. The reason is all too simple: we focus on customer satisfaction. 

Since 2016, TestoChecker® has been committed to making hormone testing easier.  No matter where in Australia you live, the quality of service people receive remains the same, and it’s improved with time. Another reason why our customers love us, 99% of the time. 

The ‘2020 Local Consumer Review Survey’ conducted by BrightLocal highlighted how 89% of consumers look at reviews in the healthcare industry. Additionally, 87% of consumers believe reviews are important in the healthcare industry. So the method to our strategy is to continue to impress, or at least try out best. Read on to see how it is we do that.  

Helping Clients help Themselves

To avoid any confusion whatsoever is as simple as keeping our valued Clients ‘in the loop’. Experience has shown us our customers want to be kept informed of the process, so we do just that. Our “system”, which includes human touch (manual), precision client-notification, is a proprietary secret, but it goes a little something like this.

Positive review for testochecker

Our friendly Customer Support Team will

  • Reach out when we receive your order.
  • Qualify any customized test attributes with the lab.
  • Notify clients when their test kit is sent.
  • Confirm the safe arrival of sample(s) at the laboratory.
  • Ensure the results correspond with initial order.
  • Check to ensure correct results page formatting including charts/graphs.
  • Ensure the prompt release of results upon completion.
  • Provide additional materials designed to assist when requested.

It’s a system that’s taken 5 years to perfect and it runs smoothly. 

Ruling out hormone imbalance isn’t as difficult as it once was, so..

Why not put TestoChecker® to the test, today. 

If you have any questions get in touch via the Contact Page, we are always happy to assist!

Please​ ​note:​ ​The tests offered by TestoChecker® Hormone Test Kits are not intended to diagnose or treat disease. 
None of our tests are intended to be a substitute for seeking professional medical advice, help, diagnosis,
or treatment.

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