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Shipping and Returns FAQ

Q. What does TestoChecker’s Guarantee mean?

A. The entire process is guaranteed by TestoChecker. We guarantee the delivery of the kit to your door. We also guarantee the transportation of the sample to the laboratory. After purchasing a test kit, you can request your tracking ID for the test kit delivery. When returning the sample to the lab esponsibility for retaining the tracking ID of the sample package  rests with the user.

Q. If I change my mind can I get a refund? 

A. Yes, simply return the unopened kit within 30 days. You will receive a full refund less the $11.50 shipping fee incurred by TestoChecker.

Q. What if delays occur with my samples trip to the lab?

A. The satchel used to return the sample to the lab has tracking ability included. We added tracking as we noticed our clients could become anxious about the samples journey to the lab. So at no extra cost, our clients can track their samples journey all the way.

Q. Can I Choose To Send My Sample By An Alternate Mail Method?

A. Yes, whilst our return paid envelopes are faster than standard post, you may choose to use a courier of your choice. This may be helpful if you are rushing for a deadline. Please note that by selecting to use a private courier, the TestoChecker Guarantee will not cover for any loss.  The remainder of the process remains Guaranteed however.

Q. Why We Cannot Guarantee Samples Sent By Private Courier

A. If you select not to use our dedicated pre paid envelopes, which are fully authorised by Australia Post to carry biological samples like urine, saliva and blood, we won’t have the ability to track your sample. In effect, it is out of our hands. The remainder of the process remains Guaranteed if you do chose to use a private courier.

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