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Shipping and Returns

What Does TestoChecker’s Guarantee Mean?

The entire process is guaranteed by TestoChecker®. We guarantee the delivery of the Kit to you of course. We guarantee the transportation of the sample to the laboratory, the laboratory’s testing process and the timely electronic delivery of your hormone test results.

What If My Kit Gets Delayed Or Lost During Delivery?

If a Kit is lost by Australia Post, or a delay resulting in deterioration of the sample occurs, a replacement Kit will be supplied to you at no extra cost. Australia post are not perfect and delays occasionally occur. Just know that we won’t leave you stranded. We have recently introduced Sample to the Laboratory Tracking. We did this as we noticed our clients tended to stress about the samples journey. So at no extra cost, our clients are now tracking that journey rather than worrying, which is after all counter productive. 

How Long Do I Have To Wait For Results

Samples are analysed as soon as they arrive at the laboratory. Results are sent by secure email (.PDF file) as soon as testing is complete. Depending on which hormones are selected the total turnaround is between 5 and 11 working days. Note: Any results outside of normal range are re-tested for accuracy. This can add up to 3 days to wait time.

Can I Choose To Send My Sample By An Alternate Mail Method?

Yes, whilst our return paid envelopes are faster than standard post, you may choose to use a courier of your choice. This may be helpful if you are rushing for a deadline. Please note that by selecting to use a private courier, our Guarantee will not cover this trip.  The remainder of the process remains Guaranteed.

Why We Cannot Guarantee Samples Sent By Private Courier?

If you select not to use our dedicated pre paid envelopes, which are fully authorised by Australia Post to carry biological samples like urine, saliva and blood, we won’t have the ability to track your sample. In effect, it is out of our hands. The remainder of the process remains Guaranteed if you do chose to use a private courier.

If I change My Mind Can I Have A Refund? 

Yes, simply return the unopened kit within 30 days. You will receive a full refund less the $8.50 shipping fee incurred by TestoChecker.

What If I Complete My Collection On The Weekend?

We recommend you don’t use the kit on a weekend. Instead, wait for Monday morning to ensure the lab gets a fresh sample. However, if you have taken your sample on a weekend, it’s OK. Just store your swab safely in the refrigerator, then send immediately Monday morning.

Where Is My Sample Analysed?

The testing of your sample is carried out by Australian Clinical Laboratories. ACL adheres to best practice in accordance with Australian Government Department of Health, Best Practice Pathology Guidelines, and remains accredited by the National Association of Testing Authorities.

A full list of Questions are Answered Here.

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